Already have a health insurance policy you purchased through the Health Insurance Marketplace®?
That’s great! Remember that you will have to update your coverage or re-enroll each year at HealthCare.gov. If you have questions or need free assistance managing your policy, NC Navigator is always here to help.
Questions about paying premiums or general inquiries with the plan you purchased on the Marketplace?
Refer to your Marketplace health insurance company’s contact information below.
Aetna – (800) 872-3862
Ambetter – (833) 863-1310
AmeriHealth Caritas – (833) 613-2262
Blue Cross Blue Shield – (800) 324-4973
CareSource – (833) 230-2099
Cigna – (866) 494-2111
Oscar – (855) 672-2788
United – (800) 980-5213
WellCare – (833) 925-2861
Have an issue with your insurance company?
The North Carolina Department of Insurance can help with the following:
- File a written complaint if you are not happy with an action taken by your insurance company
- Understand your rights and responsibilities regarding health insurance coverage
- File a medical appeal with your insurance company
- Request an external review if your claim was denied
Click the button below to request assistance or to file a complaint electronically. You can also visit their website or call their toll-free number (1-855-408-1212) for more information.